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Monitor your Net Promoter Score

Are your visitors likely to recommend your product?

Monitoring your Net Promoter Score, or NPS, is done by asking all your visitors how likely it is that they would recommend your product/service to a friend or colleague. It's an easy way of picking up any trends around waning (or increasing) visitor satisfaction. NPS can also be used to benchmark your business against others in your industry.

Useful resources

From stuff.co.nz - an article on the Net Promoter Score, a simple way for businesses to collect massive data

NPS benchmark report for New Zealand - A free report detailing NPS benchmarks for a range of New Zealand industries

 

 

 

 

 

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Visitor satisfaction and feedback

Listening to your visitors

Measuring and monitoring visitor satisfaction and feedback are vital to ensuring your products meets visitors' expectations. Survey data and feedback can also help provide ideas for product changes or development.

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