For the second time in three years, GO Rentals has won the Canstar Blue Customer Satisfaction Award in the car hire category, receiving a maximum five stars across every measurement rated.
Canstar Blue researches, compares and rates products and services according to customer satisfaction across categories including banking, telecommunications, appliances, electronics, utilities, travel and FMCG. Results are freely available to consumers, who are encouraged to use the ratings as a guide to product excellence. The car hire companies were measured against six categories – customer service, booking process, value for money, availability of vehicles, transparency of costs and fees and overall satisfaction.
Launched in 1999, GO Rentals started with only a handful of vehicles and one location. 19 years later, GO Rentals has a fleet of over 3000 vehicles and six locations around New Zealand, and more than half a million happy travelers driving GO Rentals vehicles in the past three years.
Find out more here.
This is a great example of meeting Business Commitment 4 - Visitor Satisfaction: Businesses undertake customer satisfaction monitoring, evaluation and reporting.