Achieving Visitor Sustainability

What It Looks Like:

New Zealand provides world-leading experiences for both international and domestic visitors.

Business Commitments

The Visitor Commitments are designed to grow visitor satisfaction through business improvements based on strong insight, and continually deliver unique experience which exceed visitor expectations. They also reflect the tourism industry’s responsibility to educate our visitors about how to respect nature, respect culture and respect their host community.


4. Visitor Satisfaction: Strive to always meet or exceed visitor expectations.

5. Culture and Heritage: Embrace Aotearoa New Zealand's culture and heritage as part of delivering a unique and authentic visitor experience.

6. Visitor Engagement: Engage with visitors about how to be great travellers within Aotearoa New Zealand.

How To

See the Tools pages for guides, useful links and and tips to help you achieve these Visitor Commitments.

Visit this page to see all the Business Commitments, or download the Summary of the TSC.